SHIPPING & RETURNS
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.
During high-volume periods, such as sales events, shipments may be delayed by a few days. Please allow additional transit time for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
If you order from our International (INTL) warehouse, shipping may take longer. Typically, it takes 14 business days, but it can take up to 30 business days.
Pre-Order/Back-Order Processing
Pre-orders and back-orders are processed within 21-35 business days. These are made-to-order items and cannot be returned.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout based on USPS rates. Delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties & Taxes
HRP Motors LTD & HRP Customs LLC are not responsible for any customs duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
HRP Motors LTD & HRP Customs LLC are not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact us. If the damage appears to be our fault, we will replace the items at no additional cost. If the carrier is at fault, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Shipping times for international orders may take longer, usually up to 3 weeks, but delays may occur.
If you see a product or shipping option with EMS, please note that this option no longer exists, and we won't be able to use this shipping method. If you see an EMS option, please report it to us.
Kendon Lifts and Trailers Shipping Policies
Note:
Free freight to the contiguous 48 USA states via standard LTL ground freight with delivery to a residence (liftgate included), local freight terminal, or business (must specify if the business has forklift access or requires a liftgate). Home delivery may not be available to all locations and, where possible, is curb-side only. Inside delivery or additional requests may incur extra charges.
Additional costs may apply to non-standard and custom colors. Kendon does not guarantee a 100% color match to vehicles.
All products are shipped FOB (Freight On Board) Placentia, California. Kendon does not guarantee shipping and transit times. Customers are responsible for any additional freight charges. Residential deliveries, where possible, are curb-side only.
Due to the large size and height of Kendon trailers, they may not be deliverable to all business and residential locations throughout the United States. Residential deliveries with a lift gate cannot be guaranteed to all locations. If unsure, please contact Kendon for a freight quote and to verify that a trailer can be delivered to your location.
Kendon does not accept returns without an RGA (Return Goods Authorization) number. Customers are responsible for return freight. Returns may be subject to a 20% restocking fee.
Returns & Exchanges
Items can be returned within 30 days of receipt of shipment in most cases. Some products have different policies and requirements associated with them. Products has to be in a new condition, with the original box. Products has to contain all its accessories if there is. Some of the products are not able to be returned, such as pre-ordered ones/back ordered. Restocking fee's may apply. All items will have to be shipped to HRP Customs shop in Las Vegas and after being reviewed and checked the refund will be issued.(there are no refunds on shipping costs)
HRP Motors reserves the right to cancel your order at any time due to unexpected circumstances.
If HRP has to cancel any order, you will receive a full refund with no additional charges.